Email used for account or checkout
Keep context practical without adding extra sensitive facts.
Payment support
Payment support
Use the support channel for checkout, receipt, access, payment status, refund, or fulfillment questions.
Do not send sensitive data by email
Do not send My Number, identity documents, medical records, bank details, or family-sensitive documents.
Before you email
Send only the minimum details needed to locate the support case.
Product or report name
Keep context practical without adding extra sensitive facts.
Rough checkout time and issue
Keep context practical without adding extra sensitive facts.
Full sections
The current published copy is preserved and grouped into readable legal cards.
How to contact support
- Contact [email protected] from the email used for the account or checkout.
- Include only the product name, rough checkout time, and the issue. Do not send My Number, identity documents, medical records, bank details, or family-sensitive documents.
- Email support is handled on Japanese business days. The first response target is within two business days. KosoMado is not emergency support.
What support can check
- Support can check account access, entitlement state, checkout status, and fulfillment state.
- Support cannot guarantee a benefit, official decision, professional advice, or refund outcome before review.
Support can check
- Account access
- Entitlement state
- Checkout status
- Reviewed-report handoff state
Cannot guarantee
- Benefit receipt
- Official decision
- Professional advice
- Refund outcome before review